Privacy & Security Policy

What Information Do We Collect?

We may collect information you voluntarily provide when you contact us, place an order, subscribe to updates, or request assistance, including:

• Name, email address, and telephone number.
• Billing, delivery, or pickup information.
• Order details and customer service communications.
• Communication preferences and information submitted through forms.

Our website and service providers may also collect technical information, such as your IP address, browser type, device information, pages visited, and interactions with our website, through cookies or similar technologies.

Please do not submit prescription details, medical records, insurance information, or other sensitive health information through ordinary website contact forms, email, or social media. Call the pharmacy for instructions on an appropriate communication method.

How Do We Use Your Information?

We use information as appropriate to:

• Process orders and arrange pickup or delivery.
• Respond to questions and provide customer support.
• Send order confirmations and service-related updates.
• Send newsletters or promotional communications when you subscribe or otherwise consent.
• Improve our website, products, and customer experience.
• Detect fraud, protect our systems, and meet legal obligations.

Submitting an inquiry does not automatically enroll you in promotional communications.

Online Orders and Payment Processing

Our online retail store uses Square to support checkout and payment processing. Information needed to complete a transaction is processed through Square and other applicable service providers.

These providers handle information under their own privacy policies and applicable agreements. Please review the privacy notices presented during checkout.

Do not send credit card details through email, social media, or ordinary contact forms.

Do We Share Your Information?

We share information only as appropriate for the purposes described in this policy, including with:

• Payment processors and online store providers.
• Delivery providers who need information to fulfill your order.
• Website hosting, technology, and communication service providers.
• Professional advisers or authorities when legally required or permitted.

We limit disclosures to information reasonably necessary for the applicable purpose. Service providers may also process certain information under their own privacy policies.

We do not sell patient health information for advertising purposes. Any use or disclosure of protected health information must comply with applicable privacy laws.

Patient Health Information

Prescription records and other protected health information are subject to applicable federal and state privacy requirements, including HIPAA.

Our separate Notice of Privacy Practices explains how protected health information may be used or disclosed, your rights regarding that information, and how to raise a privacy concern. Please contact the pharmacy to request a copy.

This website policy does not replace our Notice of Privacy Practices or authorize disclosures that require your permission.

Newsletters and Contact Forms

When you subscribe to newsletters, we may request your name and email address. A communication service provider may assist with subscription management and distribution.

Contact forms request information needed to respond to your inquiry. Required fields will be identified where applicable. Other information is optional unless otherwise indicated.

How Can I Opt Out?

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting lakebuenavistapharmacy5@gmail.com.

We will honor email marketing opt-out requests within 10 business days. Unsubscribing from marketing does not stop necessary communications about orders, requested services, or legal notices.

If you have enrolled in text messaging, follow the opt-out instructions in the message, such as replying STOP where supported.

Cookies, Analytics, and Advertising

Our website or service providers may use cookies and similar technologies to support website functions, remember preferences, understand website use, and measure marketing performance.

Where enabled, advertising technologies may help display advertisements for general retail products or measure their effectiveness. Any such use must comply with applicable privacy requirements.

This policy does not authorize sharing prescription records or other protected health information with advertising platforms. Where authorization is legally required, we must obtain it separately.

You may manage cookies through your browser settings and any privacy controls available on our website. Restricting cookies may affect certain website functions.

Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information associated with our website or retail services, subject to applicable law.

We may verify your identity before responding. Certain records must be retained for pharmacy, transaction, tax, security, or other legal requirements and may not be eligible for deletion.

Requests involving patient health records are handled under applicable law and our Notice of Privacy Practices.

Spam Policy

We do not support unsolicited commercial email. Promotional messages are intended for individuals who subscribe or otherwise consent to receive them.

We may also send responses to inquiries and necessary communications related to orders or requested services. Marketing messages will provide a method to unsubscribe.

To report suspected misuse of our name or unwanted promotional messages, contact lakebuenavistapharmacy5@gmail.com.

Security

We take reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, use, alteration, or disclosure.

Payment transactions are handled through our payment processing providers. Secure website connections use HTTPS encryption to help protect information while it travels between your browser and the website.

No website, electronic transmission, or storage system can be guaranteed completely secure. Please protect your account credentials and avoid sending sensitive information through unsecured communication channels.

Information Retention

We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, protect our operations, and meet legal obligations.

Retention periods vary depending on the information and applicable requirements.

Children's Privacy

Our website is intended for adults and parents or guardians shopping on behalf of their families. We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information without appropriate permission, please contact us.

Third-Party Links

Our website may link to third-party websites, payment services, social media platforms, or other resources.

Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.